Novius BTF® & Financial Services

Customer excellence, a fundamentally different approach to risk, close scrutiny by public interest groups and the open information society. Just a handful of key developments Financial Services institutions are confronted with and to which they can no longer react on with dismissal or just gradual change. These developments have a profound impact and require banks, insurance companies and pension funds to radically transform their products and services including the way they are delivered. At Novius we closely follow these developments to make sure we successfully support our clients using finance industry specific knowledge. Combining this with our Business Transformation Framework® enables us to get our clients from strategy to a plan of action.

 

Key developments

Becoming an IT-powerhouse

Becoming an IT-powerhouse

We see an increasing need for FS providers to transform into IT-powerhouses. They need business and IT staff with in-depth knowledge and skills to rapidly adapt to new technologies and develop digital business models. However, they also need to focus their strategy...

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Innovative customer centric digital strategy

Innovative customer centric digital strategy

FS providers typically have a digital strategy in which they gradually try to digitize all current processes and products. That gets them no way near the capabilities that new, fully digital entrants bring to awe their customers. To really deliver on the promise of...

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FinTechs and IT giants

FinTechs and IT giants

Recent research shows that customers of FS providers have, in their minds, already adopted the propositions that more and more FinTechs are making. Key in this mindset are easiness, speed and customer experience. Apple and Google are, though IT-giants, seen as similar...

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Decreasing customer loyalty

Decreasing customer loyalty

In the last decade most FS providers had to invest a lot of time and budget into risk related improvements. This was worsened due to the financial crisis. In the same period, we saw much more product and service information being openly shared on the internet. This...

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Cases

Changing customer friendly to customer focused

Changing customer friendly to customer focused

One of our clients asked for our support on changing the way it interacts with its customers. Not just the deployment of a new CRM application, but a change in the hearts and minds of employees that make customers feel valued and heard. New processes, flexible ways to...

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Transformation of distribution channels

Transformation of distribution channels

A team of Novius consultants supported a large Dutch health insurance company with the development of their new distribution strategy and consequently took responsibility for the implementation.

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Transformation to a customer-centric organization

Transformation to a customer-centric organization

Dutch insurance giant AEGON started a large transformation program to change the way in which its customers are served. With digital as keyword. Ending a culture of product focus, autonomous business lines, lacking integration of client data, multiple IT solutions....

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BTF is an approach to get from strategy to a plan of action while ensuring completeness, consistency, alignment, strategic prioritisation and responsiveness. Over the last 25 years BTF has proven to be a very effective and efficient tool in many transformations, over and over again.

Testimonials

“Novius made a Business Transformation Plan with us which made an important contribution to the alignment of business and IT. What sets Novius apart is the combination of simplicity and completeness.

Sandra Schellekens

Former Chief Information Officer, Dela

Contact us

Are you curious about what the Business Transformation Framework can mean for your organization and would you like to receive more information or have a conversation with one of our consultants? Feel free to contact us.

Novius Consulting Group

0343-760076

Langbroekerdijk A 121 B

3947 BG  Langbroek

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