The digital government

The Dutch government goes digital. This means civilians and businesses should be able to handle all their governmental affairs online. Hence, the online governmental environment should be safe, easily accessible and user friendly by the end of 2017. Furthermore, all information must be available online. Practical examples are applying for a permit or filing an objection.

This program was initiated in 2013 by the presentation of the so called ‘Vision Letter on Digital Government 2017’. It describes how the government intends to improve the services available to the public and how the government agencies will extend and improve the information provided on the website Overheid.nl.

The program has four key development areas:

  1. The digital governmental services have positive user scores regarding the accessibility, reliability and security.
  1. All written transactions can be handled digitally
  1. All digital governmental affairs can be completed using one single portal
  1. By the end of 2017, citizens and businesses mainly use the digital channel to interact with the government.

Of course, the digitalization will nog stop after 2017. Government agencies will continue their transformation to a digital government. This requires a lot of effort, not only in preparing digital channels (like websites, apps, etc.) and offering digital products and services, but also in streamlining processes covering multiple agencies and integrating digital infrastructures and information services.

To really transform to a digital government requires a lot of effort. Not only in preparing digital channels (like websites, apps, etc.) and offering digital products and services, but also in streamlining processes covering multiple agencies, integrating digital infrastructures and information services, etc.

 

Key developments

All written transactions can be handled digitally

All written transactions can be handled digitally

Recently, a survey was carried out regarding the objectives of the European e-government action plan. One of the key findings concerning the Netherlands was that the use of digital government services lags behind. Although more and more digital services are becoming...

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